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Hospitality
Ratings & reviews
4 articles
Ratings & reviews
Discover how reviews work, why they matter, and how Hosts get 5-star ratings.
4 articles
A simpler way to dispute retaliatory reviews
Request removal of a retaliatory review, no matter how long ago it was posted.
3 min read
The basics of communicating with guests
Get tips and templates for connecting with travelers.
3 min read
How to welcome your first Airbnb guests
Create a memorable trip for your guests—every time.
7 min read
Get more 5-star reviews
Interior designers and Superhosts reveal how they create memorable stays.
10 min read
A simpler way to dispute retaliatory reviews
Request removal of a retaliatory review, no matter how long ago it was posted.
3 min read
The basics of communicating with guests
Get tips and templates for connecting with travelers.
3 min read
How to welcome your first Airbnb guests
Create a memorable trip for your guests—every time.
7 min read
Get more 5-star reviews
Interior designers and Superhosts reveal how they create memorable stays.
10 min read
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Professional hosting
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Get started hosting
Why host
What it's like to host
Common questions
Your space
Design inspiration
Cleanliness
Accessibility
Sustainability
Setup & amenities
Your listing
Listing details & photos
Calendar & booking settings
Pricing strategies
Hospitality
Delighting guests
Communication & check-in
Ratings & reviews
Potential challenges
Grow your business
Marketing & promotion
Superhost
Explore more
Airbnb.org
Host Advisory Board
Professional hosting
Tools & features
Success stories