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Hospitality
Ratings & reviews
5 articles
Ratings & reviews
Discover how reviews work, why they matter, and how Hosts get 5-star ratings.
5 articles
Get more 5-star reviews
Take these steps to keep improving what you offer and how you host.
2 min read
How to handle a bad review
Address negative feedback with concrete details about improvements.
2 min read
Why reviews matter
Reviews on Airbnb help drive your business and build trust.
3 min read
How to welcome your first Airbnb guests
Create a memorable stay for your guests—every time.
3 min read
How to dispute retaliatory reviews
Request removal of a retaliatory review, no matter how long ago it was posted.
2 min read
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