How to help prevent hosting challenges
Superhost Diana shares her tips for addressing challenging moments as a Host.
By Airbnb on Dec 11, 2019
Updated Aug 25, 20223 min video
Highlights
1. Gather a support team
We have the names and numbers of a plumber, an electrician, and a house cleaner at the ready.
— Diana,
Oakland, California
2. Perform routine maintenance
3. Make communication a priority
I think it’s so important not to overpromise, but instead to always overcommunicate.
— Diana,
Oakland, California
4. Listen and show empathy
I can’t stress enough how important it is to listen, be understanding, and just be human.
— Diana,
Oakland, California
5. Anticipate common pain points
Airbnb
Dec 11, 2019
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