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    How to help prevent hosting challenges

    Superhost Diana shares her tips for addressing challenging moments as a Host.
    By Airbnb on Dec 11, 2019
    3 min video
    Updated Aug 25, 2022


    1. Gather a support team

    We have the names and numbers of a plumber, an electrician, and a house cleaner at the ready.
    Oakland, California

    2. Perform routine maintenance

    3. Make communication a priority

    I think it’s so important not to overpromise, but instead to always overcommunicate.
    Oakland, California

    4. Listen and show empathy

    I can’t stress enough how important it is to listen, be understanding, and just be human.
    Oakland, California

    5. Anticipate common pain points

    Dec 11, 2019
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