Going above and beyond to welcome your guests

From warm notes to fresh flowers, here are some creative ways to greet guests.
By Airbnb on Feb 10, 2020
4 min read
Updated Mar 5, 2020


  • A small token of appreciation goes a long way toward making guests feel special

  • Try leaving a handwritten note for a personal touch

  • You can do even more by leaving flowers, beverages, snacks, and other treats

  • Local products can support your community—and help guests feel like they belong

Nothing makes guests feel more welcome than a handwritten note or a bouquet of fresh flowers. And when guests have a memorable stay, they’re more likely to leave glowing reviews, tell their friends and family about your space, and even come back for another visit.

Delighting your guests with a warm greeting can make them feel appreciated, but you don’t have to spend a lot of money. From thoughtful notes to freshly baked treats, here’s how some hosts around the world have gone above and beyond in welcoming their guests:

1. Write a friendly welcome note

When guests are traveling, a personalized welcome can be the difference between feeling homesick and feeling at home. “I have a little chalkboard in each room that welcomes the guests, and I include their names each time,” says host Huma of London. “It's such a small touch, but they really love this.”

You can leave the same sentiment in a handwritten note. “I recently decided to start to leave a welcome treat with a card,” says host Trude of Edsberg, Sweden. In your note, you might include your favorite place to get a coffee or a fun fact about your area.

2. Give your guests a taste of your town

One of the best ways to help your guests get settled is to introduce them to the top spots in your neighborhood. “We have a local bakery that makes a cinnamon cream cake that I happen to love, and I brought one to the first guest,” says host David of San Antonio, Texas, who now treats all of his guests to his favorite cake.

3. Put your own baking skills to work

If you’re a great baker, consider highlighting your hospitality skills by making your specialty for your guests. “I started leaving a few homemade cookies,” says host Beth of Roraima, Brazil. “I get a lot of return business, and the cookies have been commented on multiple times.”

4. Get your guests involved

In addition to offering a sweet treat, host David of San Antonio, Texas, leaves wine for his guests. “There’s a hashtag: #takeabottleleaveabottle,” says David, who encourages guests to replace the bottle they enjoyed with a new one. Over the years, the collection has grown: “We have a wall with five different types of wine,” he says. The one-in, one-out idea makes this an affordable option. You could also try this with books!

5. Create a snack basket

“We realize that people come to have a good time,” says host Jerry of Atlanta. “A lot of times they come back home, and they have the munchies.” So he now stocks his kitchen with a basket of snacks like microwave popcorn, cookies, potato chips, and pretzels.

6. Customize your treat

Get to know your guests, and be aware of their needs. “We leave a treat at check-in,” says host Laura of Frederick, Maryland. “Sometimes it’s local cheese, chocolate, or baked goods. Sometimes it’s local beer or a bottle of wine.” She messages her guests about any dietary restrictions first: “Not everyone drinks or can eat cheese, so I ask.“

If your guests have kids, a packet of stickers or a few juice boxes can be a thoughtful surprise. “If there are children, I leave a lollipop or small bag of candy and a small box of crayons [with a] coloring book,” says host Ann of New York City. And if your guests are traveling with pets, consider having dog treats on hand to share with their furry friends.

7. Show off your local culture

If there’s something inexpensive that your region is known for—such as leis in Hawaii—consider leaving something small to delight your guests at check-in. “One of the biggest things that we provide here is Mardi Gras beads,” says host Jordan of New Orleans. Guests appreciate these souvenirs, which can help them remember their stay long after checkout.

8. Get a little help from nature

From fresh flowers to homegrown vegetables, guests love the great outdoors. “I pick a sweet little bouquet for the guest room from my garden,” says host Sarah of Sayulita, Mexico. Fresh fruit or vegetables from a garden can also work well. Don’t have a garden? Inexpensive flowers from the grocery store or local market can be a colorful way to welcome your guests.

9. Save money by buying in bulk

Stocking up on supplies can save you time and money, but you can still add your special touch. Host Karen of Port Elizabeth, South Africa, buys her cookies wholesale, “which provides us with a super low-cost biscuit,” she says. She also found a quick way to personalize the treats: “We bought a sealer, and we package and seal the biscuits with our own label.”

10. Celebrate special occasions

Whether guests are visiting during a birthday, anniversary, or holiday, you can help make their stay even more memorable. “We had one couple staying for New Year's, so we got them a bottle of champagne,” says host Damon of Atlanta. Host Jennifer of Ontario, Canada, also keeps the occasion in mind. “If a guest is here for a specific celebration—birthday, honeymoon—I leave a little something appropriate to mark their celebration,” she says.

Going above and beyond to welcome your guests is always appreciated but remember: Hospitality doesn’t have to cost anything. A handwritten note can still show your guests you’re thinking of them, which can make all the difference when they’re far from home.

Feb 10, 2020
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