A simpler Experience refund policy for the community
Highlights
We’re updating our Experiences guest refund policy
Guests now have 72 hours to report issues
We know it’s important to you, as a Host of an Experience, to give your guests amazing hospitality. In the past, if a guest had an issue arise with an Experience, whether in person or online, they could request a refund anytime after the Experience ended.
We understand that not giving guests a time limit to report issues isn’t ideal for Hosts, so we’re updating our guest refund policy for Experiences. Guests will now have 72 hours after an Experience to submit a refund request if there was a problem.
We’ve also simplified the language of the policy to make it clearer. The substance of the policy remains the same. The updated policy applies to bookings made on or after July 15, 2022.
For more info, you can review our 2022 update.