How-to
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Guest
If you can’t get in touch with your Host
If you can’t get in touch with your Host
When you have a confirmed reservation, you’ll have your Host’s email and phone number in the messaged thread for your trip. You can send them a message or pop open the Airbnb app and call them.
If you’re wondering about check-in details and instructions, you’ll find them 48 hours before the check-in date on your reservation’s itinerary page.
If all communications failed and you can’t contact your Host, contact us.
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- GuestContacting HostsIf you want to find out more about a listing, Host, or experience before booking, you can message the host on Airbnb.
- GuestHost response timeHosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status.
- GuestWhere to find your check-in instructionsYou can find your check-in information in the details of your reservation. We’ll also send you a reservation reminder email with this info.