How-to
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Guest
What to do if a Host isn’t responding
What to do if a Host isn’t responding
If a Host doesn’t respond to a request to book
Unless you’ve chosen a place with Instant Book, Hosts have 24 hours to accept or decline a request to book. Find more about Host response time.
If a Host isn’t responding after a confirmed booking
When you have a confirmed reservation, your Host’s phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them. Find more about contacting Hosts.
If you’re wondering about check-in details and instructions, you’ll find them 48 hours before the check-in date on your reservation’s itinerary page.
If all communications fail, and you can’t contact your Host, contact us.
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Contacting Hosts
If you want to find out more about a place or experience before booking, you can message the Host on Airbnb. - Guest
Host response time
Hosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status. - Guest
Where to find your check-in instructions
You can find your check-in information in the details of your reservation. We’ll also send you a reservation reminder email with this info.