How-to
•
Host
Decline a trip request
Decline a trip request
Things come up, and you might not be able to accommodate every request that comes your way. Not a problem—here’s how to handle it.
- Decline the request before it expires within 24 hours—your response rate will thank you! It’s one of the factors that helps you become a Superhost.
- Decide whether to keep the dates blocked or open them up for someone else to book.
- Change your mind? That’s OK, too. Just ask the guest to send a new request, or make their day by sending a special offer or invitation to book.
You can also decline an inquiry, which prevents the guest from sending a request.
Make sure to review our Nondiscrimination Policy before you decline. Turning down a lot of requests can impact your reservation rates and where your listing shows up in search.
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Respond to a request
You have 24 hours to accept or decline a trip request before it expires. - Host
Why are hosts asked to respond within 24 hours?
Quick responses to reservation requests, booking inquiries, and other messages build trust in our hosting community. - Host
Respond to an inquiry
Respond within 24 hours. Guests who send an inquiry are usually searching for more information before sending a reservation request.