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General info about hosting places to stay

We encourage Hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it comes with a certain level of commitment. Our local responsible hosting pages can be a good place to start learning how to offer the best guest experience while complying with your local laws. In addition to the Hospitality Standards, here are some ways you can be a responsible Host.

Safety first

Start by making your space safe for guests

Emergency procedures

  • Emergency info. Provide local emergency numbers and directions to the nearest hospital
  • Contact info. Share emergency contact information for yourself, as well as backup.
  • Supplies. Provide a first aid kit.
  • Fire prevention. Maintain a functioning smoke alarm, carbon monoxide detector, and fire extinguisher. Check that your property meets government safety guidelines for your area (ex: International Building Code).
  • Exits. Display a clearly marked fire escape route in your home.

Minimize hazards

  • Privacy. Always be mindful of your guests' privacy. Fully disclose whether there are security cameras or other surveillance equipment at or around your listing and comply with applicable federal, state, and local laws.
  • Occupancy. Establish safe occupancy limits—your local government may have guidelines.
  • Access. Identify any potentially hazardous areas in your place and either remove the hazard or mark it clearly. Remove or lock up any objects that may be dangerous to your guests.
  • Child-proofing. Ensure your home is safe for children, or else notify guests of potential hazards.
  • Climate. Give clear instructions about how to safely use the heating or cooling systems.

Provide a clean and healthy place for guests

A spotless space helps keep guests happy and earns great reviews, plus it helps prevent the spread of viruses.

Helping your guests be good neighbors to your neighbors

Think about being a good neighbor.

  • Building rules. Let your guests know about any rules concerning your building’s common areas or interacting with your neighbors, ex: don't buzz your neighbors to let you in.
  • Smoking. Post signs to remind guests if you don’t allow smoking or provide ashtrays in the designated areas if you do.
  • Parking. Relay parking rules for your building and neighborhood to your guest.
  • Noise. Remind guests about keeping noise down and be clear about your policy regarding guests inviting other people over.
  • Pets. If you allow pets, provide guests helpful information about things like local parks and local customs (ex: cleaning up after your dog). Have a backup plan in case a guest's pet upsets the neighbors (such as the number of a nearby pet hotel).
  • House rules. It’s a good idea to include the information covered here in your listing’s house rules.

Getting the right permissions to host

Make sure you’ve checked in with all the people and organizations you need before you host.

  • Contracts. Check your HOA or Co-Op Board regulations to make sure there is no prohibition against subletting—or any other restriction against hosting. Read your lease agreement and check with your landlord, if applicable. You may consider adding a rider to your contract that addresses any concerns, and outlines the responsibilities and liabilities of all parties.
  • Roommates. Consider a roommate agreement in writing which outlines things like how often you plan to host, how you'll ensure guests follow house House Rules, and even whether you'll share revenue.
  • Neighbors. Think about discussing your hosting plan with your neighbors, along with how you’ll work with your guests to avoid disruptions.
  • Subsidized housing. If you live in public or subsidized housing there may be special rules that apply to you. Contact the property manager for more information.

Get to grips with any general regulations

There may be legal and regulatory issues you should consider before hosting on Airbnb.

  • Taxes. Research any local taxes or business license requirements that may apply, such as hotel/transient occupancy tax, sales, and other turnover taxes, including Value Added Tax (VAT) or Goods and Services Tax (GST), or income tax.
  • Permits or registrations. Check for any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information.
  • Rent control/stabilization. If you live in rent controlled or stabilized housing, there may be special rules that apply to you. Contact your local Rent board for more information.

Have the right level of insurance

Talk to your insurance provider about adding an extra layer of protection with your own renters or homeowner’s insurance.

  • Host Guarantee. Airbnb offers Host damage protection, as part of AirCover for hosts, but this does not take the place of homeowners or renters insurance.
  • Basic coverage. Review your renters or homeowners policy with your insurance carrier to make sure you have adequate coverage.
  • Liability. Ensure you have adequate liability coverage as well as property protection.

Airbnb has no control over the conduct of Hosts and disclaims all liability. Failure of Hosts to satisfy their responsibilities may result in suspension of activity or removal from the Airbnb website.

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