Responsible hosting in China
We’ve put together this article to help Hosts on Airbnb become familiar with hosting responsibilities, and to provide a general overview of different laws, regulations, and best practices that may affect Hosts. You’re required to follow our guidelines, like our Hosting Standards, and to make sure that you follow the laws and other rules that apply to your specific circumstances and locale.
We recommend that you do your own research as this article isn’t comprehensive, and doesn’t constitute legal or tax advice. Also, as we don’t update this article in real time, please check each source and make sure that the information provided hasn’t recently changed.
Table of contents
Health and cleanliness
As a result of the COVID-19 pandemic, the proper cleaning and disinfection of listings has become more important for the safety of both hosts and guests. With this in mind, Airbnb has announced a new and enhanced cleaning guide for hosts.
In China, we have launched a localized program of Rest-assured Stay. Hosts who have met the requirements of this program will get a special tag on their listings to show their commitment to providing a safer place to stay.
Further recommendations on cleaning
- Health Educational Manual for Novel Coronavirus Disease Control in Accommodations (2nd Edition) from National Health Commission of China
- Guidance on how to use disinfectants correctly from the Chinese Center for Disease Control and Prevention
On top of that, we have collaborated with safety experts to develop Safety Measures for Public Health Emergencies brochure based on summarizing recommendations on cleaning and disinfection information from the National Health Commission of China. Please note it is important to pay attention to the updates of local government guidelines on cleanliness and hygiene in China due to the ongoing pandemic prevention and control.
Tax is a complex topic. Your own tax obligations can vary based on your particular circumstances, so we recommend that you research your obligations or consult a tax professional to get more specific information.
In general, the money you earn as a Host on Airbnb is considered taxable income, which may be subject to different taxes like Real Estate Tax, income tax, VAT, surcharges, stamp duty, and other taxes.
Free tax guide
We want to make it easy for you to understand your tax responsibilities as a Host on Airbnb, so we’ve partnered with with an independent third-party accounting firm to provide a free tax guide (available in Chinese and English) that covers general tax information in China.
General regulations and permissions
It’s important to make sure you’re allowed to host on your property and that you understand local and national laws that apply to your hosting activity. Some examples of restrictions include contracts, laws, and community rules. Check with a lawyer or local authority to learn more about regulations, restrictions, and obligations specific to your circumstances.
You can use the general info in this article as a starting point to learn about hosting regulations and permissions.
Airbnb China will disclose your hosting information to Chinese government agencies without further notice to you. Your consent to this disclosure is required in order to list your listing on Airbnb China. Learn more.
Overseas guests (including those from Hong Kong, Macao, and Taiwan) are supposed to register any stay in a temporary accommodation within 24 hours with the local Public Security Bureau. While both you and the guests are responsible for registration, you can be helpful by assisting the guests in their registration. Note that overseas guests with 72-hour temporary transit visas may risk their eligibility for future Chinese visa applications if they fail to complete registration.
Domestic tenants who don’t have a local household registration might also need to register their stay with the local authorities within a certain time limit after the guest check-in, depending on the region. Check for any registration rules where your listing is located so you can provide helpful information to your guests.
China doesn’t have a general rule for landlords to register, but some places, like Xi’an and Zhejiang, have local registration requirements. You can check with your local government whether you’re obligated to register as a landlord. Check our FAQs about Xi’an or FAQs about Zhejiang for more info about hosting in either of those cities.
Contractual agreements and permits
Sometimes leases, contracts, building regulations, and community rules have restrictions against subletting or hosting. Review any contracts you’ve signed or contact your landlord, community council, or other authority.
You might be able to add an addendum to your lease or contract that can provide clarity about concerns, responsibilities, and liabilities for all parties.
Ensure that you have reviewed the applicable licenses, permits, zoning, safety and health regulations, including (if applicable) the local business administration license. Administrations that regulate the use and development of properties in your area may have useful information related to these regulations.
If your property has a mortgage (or any form of loan), check with the lender to make sure that there aren’t restrictions against subletting or hosting.
Subsidized housing restrictions
Subsidized housing usually has rules that prohibit subletting without permission. Check with your housing authority or housing association if you live in a subsidized housing community and are interested in becoming a Host.
If you share your home with others, consider making a formal agreement with your housemates in order to outline expectations. Housemate agreements can include how often you plan to host, guest etiquette, whether you'll share revenue, and more.
We’ll take appropriate action if anyone notifies us of potential misuse. We have guidelines to help local authorities report housing misuse.
We care about the safety of Hosts and their guests. You can improve your guests’ peace of mind by providing a few simple preparations like emergency instructions and noting any potential hazards.
Emergency contact information
Include a contact list with the following phone numbers:
- Local emergency numbers
- The number for the nearest hospital
- Your contact number
- A number for a backup contact (in case guests can’t reach you)
It’s also a good idea to make sure guests know the best way to contact you in case of an emergency. You can also communicate with guests using messages on Airbnb as a safe alternative.
Keep a first aid kit and tell your guests where it is. Check it regularly so you can restock supplies if they run out.
If you have gas appliances, follow any applicable gas safety regulations and make sure you have a working carbon monoxide detector. Provide a fire extinguisher and smoke alarm and remember to maintain them regularly.
Ensure you have a clearly marked fire escape route. Post a map of the route so it’s easy for guests to see. Note: If your listing is a hotel or homestay (minsu), you may be subject to additional legal obligations.
Here are some ways you can help prevent potential hazards:
- Inspect your home to identify any areas where guests might trip or fall
- Remove the hazards you identify or mark them clearly
- Fix any exposed wires
- Make sure your stairs are safe and have railings
- Remove or lock up any objects that may be dangerous to your guests
Some guests travel with young family members and need to understand if your home is right for them. You can use the Additional notes section of Listing details in your Airbnb account to indicate potential hazards or indicate that your home isn’t suitable for children and infants.
Working appliances, like furnaces and air conditioners, can greatly affect your guests’ comfort during their stay. There are lots of ways you can make sure your guests stay comfortable:
- Make sure your home is properly ventilated
- Provide instructions on how to safely use the heater and air conditioning
- Check that the thermostat is working correctly and make sure that guests know where to find it
- Service the appliances regularly
Establish safe occupancy limits. Your local government may have guidelines.
Part of being a responsible host is helping your guests understand best practices for interacting with your community. When you communicate local rules and customs with your guests, you’re helping to create a great experience for everyone.
If your building has common spaces or shared amenities, let guests know the rules for those places.
You can include your house rules on the Additional notes section of Listing details in your Airbnb account. Guests usually appreciate it when you share your expectations with them upfront.
It’s usually a good idea to let your neighbors know if you’re planning to host. This gives them the chance to let you know if they have any concerns or considerations.
Guests book through Airbnb for lots of reasons, including vacations and celebrations. Let your guests know how noise impacts neighbors early on for a smoother experience.
If you’re concerned about disturbances to your community, there are different ways you can help limit excessive noise:
- Implement a quiet hours policy
- Don’t allow pets
- Indicate that your listing isn’t suitable for children or infants
- Prohibit parties and additional unregistered guests
Communicate any parking rules for your building and neighborhood to your guests. Examples of possible parking rules:
- Only park in an assigned space
- Don’t park on the west side of the street on Tuesdays and Thursdays due to street cleaning
- Street parking is only available from 7pm-7am
First check local regulations, your lease, or building rules to make sure there isn’t a restriction on pets or certain types of pets. If you allow guests to bring pets, they’ll appreciate knowing good places to exercise their pet or where they should dispose of waste. Share a backup plan, like the number of a nearby pet kennel, in case a guest's pet upsets the neighbors.
Always respect your guests' privacy. Our rules on surveillance devices clearly state what we expect from our hosts, but some locations have additional laws and regulations that you’ll need to be aware of.
If your listing is a hotel or homestay (minsu) or other place of business, you may only install and user security camera or other monitoring equipment in the public areas of your listing, not in the rooms where the tenants would be staying (non-public areas).
If your listing is not one of the above-mentioned business location types, you will need to clearly indicate to your tenant whether your property has a security camera or other monitoring device installed. If so, you must ensure that the monitoring equipment is turned off during the tenant's stay, or that you have obtained the prior written consent of the tenant for the use and monitoring of the monitoring equipment, and that the monitoring equipment could be turned off at any time as required by the tenant.
You may also consider telling your tenants whether a security camera or other surveillance device is installed in or around the relevant public area of your listing.
You also need to understand and comply with the laws and regulations regarding privacy protection.
If you don't allow smoking, we suggest posting signs to remind guests. If you do allow smoking, be sure to provide ashtrays in designated areas.
Work with your insurance agent or carrier to determine what kind of obligations, limits, and coverage are required for your specific circumstances.
China Host protection plan
In mainland China, we are not only empowering property and Experience Hosts to operate efficiently, individually, and successfully through Airbnb, we also cooperate with the People’s Insurance Company of China (PICC) to provide the China Host Protection Plan. The plan includes three programs: China Host Property Insurance, China Host Protection Insurance, and China Experience Protection Insurance to make the insurance claim process easier, safer, and more secure. Review the following to find out about the coverage you will receive.
Learn about our China Host protection plan.
Liability and basic coverage
Review your homeowner's or renter's policy with your insurance agent or carrier to make sure your listing has adequate liability coverage and property protection.
Please note that Airbnb has no control over the conduct of hosts and disclaims all liability. Failure of hosts to satisfy their responsibilities may result in suspension of activity or removal from the Airbnb website. Airbnb isn’t responsible for the reliability or correctness of the information contained in any links to third party sites (including any links to legislation and regulations).