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How-to

Responding to reviews

Honest reviews help Hosts and guests to grow and find the right fit in the future. But sometimes you may get one you disagree with.

The right to respond

You can post a public response to a review that someone has left for you within 30 days after the review was submitted (not published). While you can’t remove it, you can report it if you think it violates our Review Policy.

Otherwise, feel free to respond with more context or to provide your own perspective, so long as you, too, follow the policy.

Responding to a recent review

  1. ​​Go to Profile > Reviews
  2. Click Reviews by you
  3. Go to the review you’d like to respond to and click Leave a Response

Your response will be posted immediately, and you can’t edit it after that—so take your time and really think about what you want to say.

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