How you can help support Afghan refugees
Amid growing violence and insecurity, over a half-million people in Afghanistan have fled their homes this year. Inspired by the generosity of Hosts, Airbnb.org is providing temporary housing for 20,000 Afghan refugees worldwide, funded by Airbnb, Brian Chesky, and other donors. You can help support even more refugees by offering your space for free or at a discounted rate or by making a donation to Airbnb.org.
To make it easier for you to offer assistance, we’re answering the most common questions asked by Hosts and supporters.
Signing up and preparing to host
How does the refugee housing program work—and who can participate?
Anyone with space available, from a private room to an entire home, can offer to temporarily house refugees through Airbnb.org, known previously as Open Homes. If you’re already an Airbnb Host, you can opt into the program and make your listing(s) available for free or at a discounted rate. If you’re new to Airbnb and only want to host for this cause, you can create a listing on Airbnb.org that’s free and available only to refugee guests.
What can I expect after I sign up?
Airbnb.org is looking for Hosts to provide temporary stays for Afghan refugees while resettlement efforts are underway. You may receive a request to host in the coming days or weeks.
Before booking your space, a case manager from one of Airbnb.org’s nonprofit partners may reach out with questions. Booking requests come from a case manager, not refugee guests. Airbnb and Airbnb.org share your listing’s calendar, so you won’t be asked to host refugees on nights when your space is unavailable.
Not all Hosts who sign up for the program will receive a booking request. However, by keeping your Airbnb.org listing active, you’re giving case managers a wider variety of housing options and supporting the cause.
What’s the typical length of a refugee stay?
A refugee stay can range from a few days to a few weeks. The average stay is 7–14 days.
How can I prepare to host and communicate with refugee guests?
Start by doing what you’d usually do to create a guest-friendly space, and be prepared to make a few adjustments.
Here are two important changes you can make:
- Coordinate everything with the case manager who books the stay. During the booking process—and prior to your guests’ arrival—you can emphasize any details about you and your space that feel particularly relevant. You can also ask questions, express concerns, and discuss the most appropriate ways to interact with your guests and overcome language barriers. After your guests arrive, the case manager is responsible for all of their basic needs (including meals, transportation, and clothing) and addressing any issues that arise.
- Give refugees more space than you may be accustomed to giving other guests. People who’ve been displaced are going through a period of immense change. They may simply want a safe, quiet place to be. Respect their privacy and avoid sharing their refugee status or story with others without their permission.
What are the eligibility requirements for refugees to be booked in temporary stays—and who helps them find a long-term place to call home?
All guests eligible for refugee housing must be referred to Airbnb.org by an official partner. In the U.S., they also must have a Special Immigrant Visa, legal status as a recognized refugee entitled to international protection (as determined by the United Nations High Commissioner for Refugees), and/or have begun the process of seeking asylum.
Airbnb.org’s nonprofit partners provide refugees with resources and specialized support so they can get resettled. Your offering of a temporary stay gives partners time to secure and prepare long-term housing.
What kind of support or protection does this program offer Hosts?
During the stay, you can reach out to the case manager or Airbnb.org if you need support. Airbnb Support Ambassadors are also available 24/7. They will route your inquiry to a dedicated Airbnb.org team experienced in working with nonprofit partners.
Donating and opting out
I can’t host refugees at this time. What else can I do?
You can support the program by donating money to Airbnb.org. You can make a one-time donation or, as a Host, you can set up your Airbnb listings to donate 1% to 100% of your earnings at every checkout as a recurring donor. Airbnb covers all of Airbnb.org’s operating costs, so 100% of your donation goes toward connecting people with temporary housing in times of crisis.
Is Airbnb.org hosting or donating tax deductible?
Tax regulations vary by country, so be sure to review local laws or consult with a professional tax advisor to determine what deductions you can take.
If you pay income tax in the United States, monetary donations to
Airbnb.org—an independent 501(c)(3) organization—as a charitable contribution are tax-deductible to the extent permitted by law. You will receive a tax receipt for your donation.
At this time, we can’t provide charitable tax receipts for Airbnb.org stays.
Will hosting refugee guests affect my Superhost status?
No. Hosting through Airbnb.org does not affect your Superhost status.
How can I get an Airbnb.org Supporter badge?
The badge shows up on your public Host profile page when you offer at least one active listing for free or discounted refugee stays on Airbnb.org, or when you become a recurring donor by giving a percentage of your Airbnb payouts to the program.
Understanding Airbnb’s commitment
You’re asking Hosts to give up income to house refugees. What’s Airbnb doing?
So far, we’ve committed to:
- Funding the cost of 20,000 Afghan refugee guests, alongside donors to Airbnb.org
- Waiving all service fees for refugee stays booked
- Providing dedicated support, Airbnb’s Host Guarantee, and Host Protection Insurance to Hosts of refugee stays
- Supplying services, technology, and additional funds to make these stays possible
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