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    How to connect with new Hosts as a Superhost Ambassador

    We’ll match you with similar Hosts, so you can share your experience.
    By Airbnb on Dec 2, 2021
    5 min video
    Updated Dec 2, 2021

    Highlights

    • You’ll be matched with new Hosts through our Ask a Superhost program

    • Complete a simple questionnaire to get started

    • Once you connect, you can provide insights, answer questions, and share Airbnb resources

    By now, you’re officially a Superhost Ambassador, and we couldn’t be more excited to welcome you to the program. We can’t wait to help you get started supporting new Hosts and helping to grow the Airbnb Host community.

    Completing the questionnaire

    To mentor a new Host, start by filling out the Ask a Superhost questionnaire, available only to approved Superhost Ambassadors. This will help us match you with the right Hosts. Once you submit the questionnaire, you’ll get a confirmation email in 1 to 3 business days, and then we’ll start sending new Hosts your way.

    Connecting with similar Hosts

    New Hosts really appreciate getting matched with a Superhost Ambassador who can relate to their specific experience. So we connect new Hosts and Superhost Ambassadors based on:

    • Preferred language
    • Country
    • Time zone
    • Similar listing type

    You may have the opportunity to help new Hosts who live outside your home country but speak the same language. If you’re fluent in more than one language, you can update your spoken languages by editing your profile.

    Sharing your experience

    Most Superhost Ambassadors typically dedicate a couple hours each week to connect with new Hosts. You can be flexible with your schedule, but we encourage Superhost Ambassadors to respond to an initial match within 24 hours.

    You’ll receive a notification when you’re matched with a new Host. This is a great opportunity to introduce yourself and ask how you can best support them.

    If you need to pause conversations at any time, reach out to ambassadors@airbnb.com.
    I’m delighted to be part of this program. I take this mission seriously, and I’m thrilled to support and encourage people to start hosting on Airbnb.
    Loubna, Superhost Ambassador,
    Vaucluse, France

    Tracking new Hosts’ progress

    Once you connect, you’ll be able to find new Hosts in your Ambassador dashboard. You can refer to your dashboard to check out how much progress each new Host has made in listing their space, how long each Host has to complete a qualifying stay, and how much you could earn for each listing.

    As a quick reminder, a qualifying stay is a reservation for a listing, valued at $100+ USD or the local equivalent (before taxes and fees). This doesn’t mean that the nightly rate for the new listing has to be $100+ USD, but the value of the reservation, including all nights, must be $100 USD or more. Learn more.

    Check out “Succeeding as a Superhost Ambassador”

    Airbnb has a library of tips, suggestions, and workshops to support your journey as a Superhost Ambassador. We’ll make our resources available to help answer questions that might come up, and we hope you’ll share any feedback you might have for us.

    Information contained in this article may have changed since publication.

    Highlights

    • You’ll be matched with new Hosts through our Ask a Superhost program

    • Complete a simple questionnaire to get started

    • Once you connect, you can provide insights, answer questions, and share Airbnb resources

    Airbnb
    Dec 2, 2021
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