Navigate forward to access suggested results

    How cancellations and refunds impact your payout

    Here’s what to expect when trip plans change.
    By Airbnb on Jul 19, 2021
    2 min read
    Updated Jul 21, 2021

    Highlights

    • When a reservation is canceled or changed, your payout may be adjusted

    • This can happen at the moment of payout—or affect how you’re paid for future bookings

    • Learn what to expect, and get tips for avoiding cancellations

    Even the best laid plans can change, and that includes trips on Airbnb. A guest may have to cancel their reservation with you or adjust the dates of their stay, for instance, and we want to make sure you know what to expect if that happens—especially since it may affect your payout.

    The good news is, we’ve made the refund process automatic and as easy as possible for you as a Host. Read on to find out how trip changes, cancellations, and refunds can impact your payout and your guests’ experience—and get tips for avoiding trip cancellations in the future.

    So, what happened?

    There are a few ways trip changes can affect your payout. Here are the three most common reasons you might notice a difference in funds:

    1. Alteration: A guest changed the length of their stay with you.
    2. Cancellation: A guest canceled their stay with you.
    3. Resolution: Something about your guest’s stay didn’t match expectations, and they requested a refund.

    Your guests: Airbnb handles their refund

    So, what happens if your guest books a trip they don’t end up taking? That depends a lot on your cancellation policy. And how about if the hot tub your listing advertised is unexpectedly broken? Your guest may contact you directly or Airbnb’s customer support to request a partial refund.

    When a full or partial refund is warranted, it’s pretty simple: Airbnb reimburses your guest. It’s automatic, just like the rest of our payment system.

    Your payout: timing is everything

    How this affects your funds depends on when your guest is reimbursed.

    • If they’re refunded before you receive a payout for their trip: Your payout will either be canceled or adjusted based on your cancellation policy or the new details of the trip.
    • If they’re refunded after you receive a payout for their trip: Your future payouts will be automatically adjusted to cover the cost of the refund. As we mentioned, Airbnb reimburses the guest right away, and then Hosts are responsible for reimbursing Airbnb. Basically, we cover the cost upfront to make a more seamless experience for guests, then recoup the amount from your future earnings. This is why you may not receive a payout for your upcoming reservations or why your next payout may look lower than you’d expect. You’ll see this listed as negative amounts in an email when your payout is released, as well as in your transaction history.

    Preventing cancellations

    There are some things you can do to ensure automatic adjustments don’t take you by surprise:

    Highlights

    • When a reservation is canceled or changed, your payout may be adjusted

    • This can happen at the moment of payout—or affect how you’re paid for future bookings

    • Learn what to expect, and get tips for avoiding cancellations

    Airbnb
    Jul 19, 2021
    Was this helpful?