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    Getting started with the 5-step enhanced cleaning process

    Learn what’s covered—and why cleanliness matters more than ever.
    By Airbnb on Jun 4, 2020
    3 min read
    Updated Mar 15, 2022


    • We’ve created COVID-19 safety practices to help protect one another

      • To help Hosts like you follow the required 5-step cleaning process, we also have a cleaning handbook with more detailed information and room-by-room checklists

      • Once you agree, your commitment to the enhanced cleaning process will be shown on your listing page

      • Discover more in our complete guide to exploring the enhanced cleaning process

      The way we travel is different now, and many of you have told us you want more guidance from Airbnb around how to help protect yourselves, your loved ones, and your guests from COVID-19. Government authorities are also looking at cleaning practices in the home sharing sector as they create guidelines to reopen and protect their communities.

      As the pandemic continues, it’s important that we all do our part to help curb the spread of COVID-19. With this in mind, we rolled out mandatory safety practices that everyone in the Airbnb community is asked to follow.

      COVID-19 safety practices

      When required by local laws or guidelines, Hosts and guests must agree to wear a mask or face covering when interacting in person and maintain 6 feet (2 meters) of distance from each other. Hosts are also required to follow Airbnb’s 5-step enhanced cleaning process between each stay.
      Learn more about the COVID-19 safety practices

      The 5-step enhanced cleaning process

      Hosts of accommodations must agree to follow the 5-step enhanced cleaning process. This is based on Airbnb’s cleaning handbook, which was developed in partnership with leading hospitality and medical hygiene experts. To take the guesswork out of cleaning—and to help you reduce the chances of spreading disease during the COVID-19 crisis and beyond, we’ve created a process with clear steps, so you’ll know exactly what to do and when to do it.

      • Step 1: Prepare
. Proper preparation can help you and your team clean more efficiently and more safely
      • Step 2: Clean
. It’s important to start by removing dust and dirt from surfaces, such as floors and countertops
      • Step 3: Sanitize
. Use chemical disinfectants to help reduce the number of bacteria on high-touch surfaces, such as doorknobs and TV remotes
      • Step 4: Check
. Refer to the checklist for each room for best practices on how to clean and sanitize different spaces
      • Step 5: Reset
To help prevent cross-contamination, it's important to finish cleaning and sanitizing a room and wash your hands before replacing items for the next guest

      Once you commit to the cleaning process, guests will see your commitment to Airbnb's enhanced clean on your listing page.

      Step-by-step checklists and education

      To help you follow the 5-step process, you can refer to the cleaning handbook, which has detailed information on how you can implement each of the steps along with cleaning checklists for every room in your space. We’ve also included COVID-19-specific recommendations, like how to help protect yourself while cleaning.

      Please keep in mind that the cleaning process may be updated over time as expert guidance evolves.

      We know this process will add time to your cleaning routine. But by committing to follow the 5-step enhanced cleaning process between each stay, you’re taking important steps toward protecting yourself, your guests, and the entire Airbnb community. And to make things easier, we've summarized what you need to know right here in the Resource Center.

      How to put Airbnb’s 5-step cleaning process into practice

      Information contained in this article may have changed since publication. The five-step enhanced cleaning process provides a simple set of requirements for cleaning your listing. For more information on how to implement those steps, please refer to the entire Airbnb cleaning handbook. As a Host, you may need to take extra steps to protect yourselves, your teams, and your guests, and you should always consult and comply with any relevant local laws or guidelines. Airbnb is not responsible for any injuries or disease resulting from following this cleaning process. For cleaning guidelines and rules specific to where you host your region, please bookmark this Help Center article.

      Jun 4, 2020
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