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    Advice from Hosts who love helping other Hosts

    Two experienced Superhosts share their hosting journeys and best hosting tips.
    By Airbnb on Aug 24, 2021
    3 min read
    Updated Aug 24, 2021

    Highlights

    • The Host Advisory Board’s Antonella Brugnola and Vinícius De Franceschi are pros at supporting and educating other Hosts

    • Antonella explains the benefits of joining a Host Club and shares tips for hosting families

    • Vinícius shares his hosting journey and offers advice for hosting with love

    Hi everyone,

    We’re Antonella Brugnola and Vinícius De Franceschi, members of the Host Advisory Board and Superhosts from Milan, Italy, and Porto Alegre, Brazil. Each month, we’ve been sharing updates from the Advisory Board and a little about the board members to help you get to know us.

    We’re both passionate about supporting other Hosts. Read on to learn more about our hosting journeys, as well as our top hosting tips and advice for how to get involved in your local Host community.

    Antonella on hosting families

    The house that I host on Airbnb is an ancient building that is quite common in northern Italy. After we started hosting in 2014, Airbnb helped us meet other Hosts in Milan. The hosting community was especially important back then because home sharing was so new in Italy.

    Since then I have written two books about hosting, and I helped create an association for Hosts in Milan. The association helps people learn the basics of home sharing and adjust to changes in government regulations. My role is marketing and communications manager—I’m a marketing professional in Milan, so it’s easy for me!

    I’ve seen lots of Host Clubs and associations like ours appear in recent years, and my advice for Hosts is to join one of them, or start one. Any Host can bring their expertise to the organization.

    We try to help new Hosts understand how challenges can become opportunities. During the COVID-19 pandemic, the tourists might be more local, with different needs and expectations—but you can adjust your space to suit these needs, like setting up a well-lit workspace.

    I’ve become an expert in hosting families—we have five beds and a crib, and there’s a playground nearby. For Hosts who want to make their space family-friendly, I recommend offering extras like toys and books, a first aid kit, a list of local family-friendly activities, and a local pediatrician’s phone number for emergencies.

    It’s very nice seeing happy families in my house. I recently hosted an Italian family whose home was being renovated, and during their stay a little baby was born.

    Vinícius on helping other Hosts

    My name is Vinícius, but you can call me Vini. I started hosting with Airbnb to make money during the 2014 World Cup in Brazil, and it turned into my passion. Eventually, I left my job as a lawyer to host full time.

    Today, Airbnb is my life—it's how I make a living and what I really like to do. Being an Airbnb Host is like being part of a global community, or a nation without borders.

    In 2017 I became an Airbnb Expert, and since then, I’ve learned more about the challenges that guests and Hosts face every day.

    Through my experiences hosting and helping other Hosts, I’ve picked up a few important tips. First, it’s important for Hosts to understand how Airbnb works. Read the terms of service and Airbnb’s policies to make sure you know your responsibilities and protections as a Host.

    Hosts are often concerned when they face unreasonable requests from guests because they’re afraid of getting a bad review. As a Host, I’ve learned that sometimes it’s best to be firm and stand up for yourself while keeping the conversation polite and fair.

    During COVID-19, I realized that people were looking for long-term reservations more than ever. I decided to add amenities like better wifi, as well as greater weekly and monthly discounts.

    Host with love. This means showing guests that they are really welcome, and not just for their money. It’s about making others feel like they can belong anywhere.

    What the Host Advisory Board has been up to lately

    Last month, our colleague Pascale shared that we’re part of a new marketing task force. We are also providing advice to Airbnb.org on its programs. Here’s the latest news from August:

    • Feedback from the Host Advisory Board on the new marketing task force has led to changes regarding some video commercials that Airbnb will renew in certain countries around the world
    • The Host Advisory Board continues to advise on topics including COVID-19 policies and tools, as well as revamping the cancellation policy for Experiences bookings

    Find out more about what the Host Advisory Board has been up to, and stay tuned for monthly updates and tips from board members.

    Information contained in this article may have changed since publication.

    Highlights

    • The Host Advisory Board’s Antonella Brugnola and Vinícius De Franceschi are pros at supporting and educating other Hosts

    • Antonella explains the benefits of joining a Host Club and shares tips for hosting families

    • Vinícius shares his hosting journey and offers advice for hosting with love

    Airbnb
    Aug 24, 2021
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