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How-to
Guest

How the Resolution Center helps you

Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Center to open a refund or payment request.

You have up to 60 days after your reservation’s checkout date to submit a Resolution Center request.

One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Center.

Need more help?

Every now and then, Hosts and guests aren’t able to make it work. If you haven’t come to an agreement within 72 hours, you’ll see the option to ask Airbnb to help you mediate.

From there, a dedicated team member will review the info provided by everyone, and ask questions (if necessary) before making a final decision.

Getting reimbursed for damage

If a guest causes damage during an Airbnb stay, you can file an AirCover request through our Resolution Center. Learn about the process.

Find tips on how to navigate hosting challenges and plan for the unexpected in the Resource Center.

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