Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to
Guest

If your Host needs to cancel

If your host lets you know that they can't accommodate your stay anymore, don't cancel for them. Instead, send them a message asking them to cancel. That way, you'll be eligible to receive a full refund.

Once your host cancels the reservation, you'll have the option to find a new space for your stay or request a full refund, including service fees.


Did this article help?

Related articles

  • Guest

    If your Host cancels your reservation

    If your reservation is canceled by your Host, we’ll automatically give you a full refund. If the cancellation happens within 30 days of your…
  • Host

    Host Cancellation Policy

    Because cancellations can disrupt guests' plans and impact confidence in the Airbnb community, there are penalties applied for Host cancella…
  • Guest

    Host and guest safety

    To help ensure safe stays, experiences, and interactions, certain activities and behaviors are not allowed in our community.