How-to
•
Guest
If your Host needs to cancel
If your Host needs to cancel
If your host lets you know that they can't accommodate your stay anymore, don't cancel for them. Instead, send them a message asking them to cancel. That way, you'll be eligible to receive a full refund.
Once your host cancels the reservation, you'll have the option to find a new space for your stay or request a full refund, including service fees.
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